EnerStar does its best to keep the power on 24 hours a day, 7 days a week, and 365 days a year. Despite our best efforts, power outages do occur. For most people, this is an inconvenience, but for those who depend on electricity to power life support equipment, an outage can present a real challenge.

Most outages are weather-related, but a few are planned in advance for maintenance and construction purposes. For those instances of a planned outage, EnerStar maintains a Planned Outage Call List for members with a verified medical necessity. These accounts receive notification in the event of a scheduled power outage.

To be put on the call list for medical reasons, it is necessary for a member to have his/her doctor fill out EnerStar's form or send a letter to EnerStar indicating the need for electrically operated life support. The letter should include information regarding the person needing life support equipment, the type of equipment, and location information. It is the member's responsibility to keep all contact information updated with EnerStar.

It is important to stress that by being placed on the planned outage call list, EnerStar is in no way guaranteeing uninterrupted power supply.

Members must make personal arrangements for both unplanned and planned outages. If you or your business depends on uninterrupted power supply, the use of an electric generator is highly recommended and computers should have some sort of a battery back-up system.

To be placed on the Planned Outage Call List for medical reasons, contact the EnerStar Member Services department during normal business hours at 1-800-635-4145 or memberservices@enerstar.com.

Side note: Are you interested in getting planned outage notifications from EneStar for other reasons? It's easy! Sign up for SmartHub for outage information!