SmartHub

Both platforms are part of EnerStar's online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. The free, secure mobile app is available to download and install on mobile devices and tablets.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

You can find your account number on a printed billing statement. You can also contact Member Services at 1-800-635-4145. 

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self-Service site” on the login page for SmartHub.

• Residential members will need to have their account number on hand before starting this process.
• Commercial members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name, or business and email address in the requested fields. Follow the steps to set up your online account. You will receive an email with a temporary password that you can use to log in. You will be prompted to change your password once you log in to SmartHub with this temporary password. 

Need assistance? Just give Member Services a call at 1-800-635-4145.

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process. If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self-Service site” on the login page for SmartHub.

• Residential members will need to have their account number on hand before starting this process.
• Commercial members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name, or business and email address in the requested fields. Follow the steps to set up your online account. You will receive an email with a temporary password that you can use to log in. You will be prompted to change your password once you log in to SmartHub with this temporary password.

Need assistance? Just give Member Services a call at 1-800-635-4145.

Go paperless and receive a $5.00 bill credit! Here’s how to change your preference to participate in paperless billing:

On the website:

• Click on My Profile
• Click on Update My Paperless Settings.
• You can then choose your preference by selecting On or Off for paperless billing

On the app:

• Select Settings
• Select Paperless Bill Settings
• Then, you can select On or Off for paperless billing

Want information on paperless billing, outage alerts, and usage updates via email or text? Use SmartHub to update your notifications preferences.

• Log in to your SmartHub account
• Click on “Notifications”
• Click Manage Contacts to add or change email address and phone numbers
• Add an email address or phone number
• Enter the verification code to activate
• Click on Manage Notifications to update/change SMS and email alerts

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish not to receive a paper bill, make sure to sign up for paperless billing with a valid email address.

Once you have your text and/or email addresses set up, do the following:

• Click Notifications
• Manage Notifications
• Billing or Service or Usage
• Select Text Message and/or E-mail options

• Log in to SmartHub.
• Click Notifications
• Manage Notifications
• Billing or Service or Usage
• Select Text Message and/or E-mail options

Signing up for AutoPay through your banking account is easy and no need to worry about due dates anymore. Your payment will automatically be deducted on the your due date (24th of the month).

On the website:

• Click on Billing & Payments
• Click on Auto Pay Program on the sidebar
• Click on Sign Up for Auto Pay
• Accept the Terms and Conditions then follow the instructions.

On the app:

• Select Pay My Bill
• Select Auto Pay Program
• Follow the instructions above.

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your [name] bill.

On the website:

• Click My Profile
• Click on Manage My Stored Payment Accounts
• Follow the instructions to provide a bank account or card information.
• You can add multiple bank accounts and cards under your stored payment accounts.

On the app:

• Select Pay My Bill
• Select Stored Payment Accounts
• Select Add a Payment Method
• Select which type of card or bank account information you will provide
• Follow the instructions to provide a bank account or card information.