All members’ due dates moving to the 24th of the month

In recent years, more and more members are choosing alternative billing and payment options like paperless billing or autopay. These changes, along with the co-op’s continued efforts to reduce costs, have resulted in a need to change our billing process. Therefore, beginning in May, we will reduce from four bill cycles to one bill cycle. All members will have a due date on the 24th of the month.

We specifically chose the month of May to make this change as it is what we call a “shoulder month.” Generally during this time, members are neither heating nor cooling their homes. It tends to be a lower usage month. That factor was important to us because for those members affected, their June bill will be for more than 30 days of electric usage.

This change offers reduces costs and offers many benefits to the co-op. But what is important is how these changes affect you, the individual member. To know how you are affected by these changes, you will need to know your current due date then read on to learn more:

If your bill is currently due on the 4th:

•  You will receive a normal bill in April which is due May 4.
•  You will not receive a billing statement in May.
•  Your next billing statement will be mailed June 5 for usage from April 8 to May 31. That is 22 additional days of usage.
•  Instead of your bill being due on the 4th, your new due date is June 24. That gives you 20 extra days to pay your billing statement.

If your bill is currently due on the 10th:

•  You will receive a normal bill in April which is due May 10.
•  You will not receive a billing statement in May.
•  Your next billing statement will be mailed June 5 for usage from April 15 to May 31. That is 15 additional days of usage.
•  Instead of your bill being due on the 10th, your new due date is June 24. That gives you 14 extra days to pay your billing statement.

If your bill is currently due on the 14th:

•  You will receive a normal bill in April which is due May 14.
•  You will not receive a billing statement in May.
•  Your next billing statement will be mailed June 5 for April 21 to May 31. That is 9 additional days of usage.
•  Instead of your bill being due on the 14th, your new due date is June 24. That gives you 10 extra days to pay your billing statement.

If your bill is due on the 24th of the month:

•  There is no change to your billing or due date.
•  You will receive a May billing statement, and your payment will be due on the 24th as usual.

Accounts using PrePaid Go:

•  This change does not affect your prepay account, and no action is necessary.

Accounts using Autopay:

•  If your billing cycle dates are changing, your payment will be drafted as usual in May but going forward, it will be drafted on June 24. All due dates will be the 24th of the month.

If these changes create a hardship: We understand. If that is you, please do not hesitate to call our Member Services department with your concerns. We may have options available to assist you.