What To Do In A Power Outage

A storm? A car accident? Malfunctioning equipment? Even though EnerStar makes every effort to provide dependable 24-hour service, any of these things can cause a power outage on either your own electrical system or on the cooperative lines. With your help, we can restore power in the quickest manner possible and make sure everyone is safe during an outage. If you experience an outage, here are a few tips:

Your safety is always first!

First and foremost, always keep a safe distance from downed or damaged power line. Assume every wire is energized. Call EnerStar at 1-800-635-4145. Let our trained professionals handle the situation.

Gather Relevant Information To Speed Restoration

Check your fuses and circuit breakers to determine if the trouble is in your own electrical system. If your meter is located on a pole, check the breakers below the meter too. Then contact your neighbors to see if they have electricity.

Report the Outage 

To report the outage, call EnerStar at 1-800-635-4145 and please have your account number available. During widespread power outages and after business hours, the cooperative's automated outage reporting system does an excellent job of processing a high volume of telephone calls and simultaneously collects data to analyze the situation. As information is received, the system can pinpoint the problem. These reports help crews focus their efforts on the most efficient way to restore power.

If you have information on the specific cause of the problem or the location of damage such as trees on the wires, please stay on the line to speak to a member service representative.

Your Help and Understanding is Appreciated

During outages, members become our extra eyes and ears. We appreciate your patience as we do our best to safely and quickly restore your power.