EnerStar does its best to keep the power on 24 hours a day, 7 days a
week, and 365 days a year. Despite our best efforts,
power outages do
occur. For most people, this is an inconvenience, but for those who
depend on electricity to power life support equipment, an
outage can present a real challenge.
Most outages are weather-related but a few are planned in advance
for maintenance and construction purposes. For those instances of a planned outage, EnerStar maintains
a Planned Outage Call List for those members with a verified
medical necessity. These accounts receive
notification in the event of a scheduled power outage.
To be put on the call list for medical
reasons, it is necessary for a member to have his/her doctor send
a letter to EnerStar indicating the need for electrically operated life
support. The letter should include information regarding the person needing life support equipment, the type of equipment,
and location information. It is the member's responsibility to keep
all contact information updated with EnerStar.
It is important to stress that by being placed
on the planned outage call list, EnerStar is in no way guaranteeing
uninterrupted power supply.
Members must make personal arrangements for both
unplanned and planned outages. If you or your business depends on
uninterrupted power supply, the use of an electric generator is
highly recommended and computers should have some sort of a battery
back-up system.
To be placed on the Planned Outage Call List for
medical reasons, contact Jennifer Martin at 1-800-635-4145, extension 612.
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