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EnerStar Response to the Novel Coronavirus (COVID-19) Pandemic

Keeping the lights on is our priority. Recent events have triggered portions of our Emergency Response Plan. To keep our workforce healthy and able to serve our members, some employees will be working remotely and the EnerStar lobby will be closed beginning Monday, March 16. You can count on our employees to serve our members’ needs and restore power outages promptly. Payments can be made over the phone, through our website at or mobile SmartHub app, left in the night deposit box, or at MoneyGram locations using the billing code 15228. The co-op will reimburse any Money Gram processing fee of $1.50 per transaction. With your needs, call us at 800-635-4145 or email at power@enerstar.com.

 

In light of the novel coronavirus (COVID-19) pandemic, EnerStar has chosen to take precautionary measures and close the EnerStar lobby to the public beginning Monday, March 16.

Here’s what you need to know:

Why is the lobby closed?

We have two key priorities: Keeping the lights on and the safety of our membership and employees. We want to take all available precautions to ensure we can continue providing reliable service to our member-owners.

How long will the lobby be closed?

We are unsure at this time. We anticipate at least two weeks and up to one month.

Will the closure affect EnerStar’s day-to-day operations?

The closure will have minimal effect on our day-to-day operations.

What additional measures is the co-op taking to protect employees?

We have instituted several measures to safeguard our employees against any potential illness. This includes separating our workforce so some our employees will be working off-site. We are also cancelling all non-essential business travel. 

Will the closure affect your power outage and emergency response?

No, Member Services Representatives are available as always. Line crews will be separated during the day and be on-call as always to respond to any power outages or emergencies. You can report your outage via our SmartHub mobile app or by calling us at 1-800-635-4145. We encourage members to follow us on Facebook and watch our website for updates.

Can I still manage my account and pay my bill?

Yes, you can still manage your account and make payments online at www.enerstar.com or through our SmartHub mobile app. Payments can also be made by telephone at 800-635-4145 or at one of the MoneyGram locations. If you make a payment through MoneyGram (ex. Walmart), please use billing code 15228 and EnerStar will reimburse your $1.50 processing fee. Payments can also be left in the EnerStar night deposit box. The night deposit box will be checked hourly and is under video surveillance.

Will the closure affect my new service request, pending service orders, etc.?

We do not anticipate any interruptions.

This is a rapidly evolving situation, and we will address the challenges as they occur. But know that, in the face of any challenge, we are here to keep the lights on. We thank you for your patience and understanding during this time.

 

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